Our upstream provider Cell C was experiencing an issue that impacted our SIM Information Service, affecting our ability to obtain essential SIM details such as swap status, age, and other related SIM information. The issue has since been resolved, and services are now operating normally.
Posted May 23, 2025 - 08:51 UTC
Update
We are continuing to investigate this issue.
Posted May 23, 2025 - 08:36 UTC
Update
We are continuing to investigate this issue.
Posted May 23, 2025 - 07:55 UTC
Update
Our upstream provider Cell C is experiencing an issue that is impacting our SIM Information Service, which is affecting our ability to obtain essential SIM details such as swap status, age, and other related SIM information. This disruption is leading to a noticeable increase in authentication failure rates.
We will provide updates as more information becomes available from the provider.
Posted May 23, 2025 - 07:52 UTC
Investigating
Our upstream provider Cell C is experiencing an issue that is impacting our SIM Information Service, which is affecting our ability to obtain essential SIM details such as swap status, age, and other related SIM information. This disruption is leading to a noticeable increase in authentication failure rates.
We will provide updates as more information becomes available from the provider.
Posted May 23, 2025 - 07:43 UTC
This incident affected: Omni-channel Authentication (Customer Authentication - MEA).