Resolved -
This incident has been resolved.
May 19, 15:01 UTC
Investigating -
Entersekt is observing reduced availability on the SIM Information integration path with Telkom. The upstream degradation is affecting our ability to retrieve SIM attributes such as age, swap status, and related information. Entersekt’s systems remain fully operational, and we are in contact with Telkom for further updates.
Impact: Authentication flows relying on SIM Information may experience elevated failure rates due to incomplete or unavailable upstream SIM data.
May 19, 13:59 UTC