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All Systems Operational
Omni-channel Authentication
Operational
Customer Authentication - US
Operational
Customer Authentication - MEA
Operational
Customer Authentication - Europe
Operational
3DS & Payment Authentication
Operational
3DS ACS - US
Operational
3DS ACS - Europe
Operational
3DS ACS - Africa
Operational
3DS Directory Server - All Regions
Operational
3DS Server - All Regions
Operational
Scan to Pay - South Africa
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 29, 2025
No incidents reported today.
May 28, 2025
No incidents reported.
May 27, 2025
No incidents reported.
May 26, 2025
No incidents reported.
May 25, 2025
No incidents reported.
May 24, 2025
No incidents reported.
May 23, 2025
Resolved -
Our upstream provider Cell C was experiencing an issue that impacted our SIM Information Service, affecting our ability to obtain essential SIM details such as swap status, age, and other related SIM information. The issue has since been resolved, and services are now operating normally.
May 23, 08:51 UTC
May 23, 08:51 UTC
Update -
We are continuing to investigate this issue.
May 23, 08:36 UTC
May 23, 08:36 UTC
Update -
We are continuing to investigate this issue.
May 23, 07:55 UTC
May 23, 07:55 UTC
Update -
Our upstream provider Cell C is experiencing an issue that is impacting our SIM Information Service, which is affecting our ability to obtain essential SIM details such as swap status, age, and other related SIM information. This disruption is leading to a noticeable increase in authentication failure rates.
We will provide updates as more information becomes available from the provider.
May 23, 07:52 UTC
We will provide updates as more information becomes available from the provider.
May 23, 07:52 UTC
Investigating -
Our upstream provider Cell C is experiencing an issue that is impacting our SIM Information Service, which is affecting our ability to obtain essential SIM details such as swap status, age, and other related SIM information. This disruption is leading to a noticeable increase in authentication failure rates.
We will provide updates as more information becomes available from the provider.
May 23, 07:43 UTC
We will provide updates as more information becomes available from the provider.
May 23, 07:43 UTC
May 22, 2025
Resolved -
Service levels for app-native challenge transactions in the 3DS ACS (US region) have returned to normal. We are continuing to monitor closely but no further issues have been observed.
May 22, 15:38 UTC
May 22, 15:38 UTC
Update -
We are continuing to monitor for any further issues.
May 22, 12:20 UTC
May 22, 12:20 UTC
Monitoring -
We've made changes to our HSM config to stabilize the app-native transactions. We're currently monitoring the transactions to see if failures continue.
May 21, 13:41 UTC
May 21, 13:41 UTC
Identified -
The issue has been identified, and it seems to involve JWS signing keys in the ACS admin.
May 21, 11:50 UTC
May 21, 11:50 UTC
Investigating -
Earlier, we reported and resolved an issue causing app-native transaction failures for 3DS ACS in the US region. However, the problem has since recurred intermittently.
As of approximately 04:04 UTC, we observed continued transaction timeouts. Due to low traffic volumes at the time, initial indications suggested the issue was fully resolved, but further occurrences have confirmed it is ongoing.
Our teams are actively investigating and working to identify the root cause. We will provide updates as more information becomes available.
May 21, 11:42 UTC
As of approximately 04:04 UTC, we observed continued transaction timeouts. Due to low traffic volumes at the time, initial indications suggested the issue was fully resolved, but further occurrences have confirmed it is ongoing.
Our teams are actively investigating and working to identify the root cause. We will provide updates as more information becomes available.
May 21, 11:42 UTC
Completed -
The scheduled maintenance has been completed.
May 22, 00:01 UTC
May 22, 00:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 00:00 UTC
May 22, 00:00 UTC
Scheduled -
We will be performing scheduled database upgrades that will impact our customer authentication services. During this maintenance, we expect up to 30 seconds of downtime per region at the times listed below:
MEA: 00:00 UTC
Europe: 00:05 UTC
United States: 07:40 UTC
This maintenance is necessary to ensure continued performance and reliability of our systems.
Thank you for your understanding. We will update this page once the maintenance is complete.
May 21, 22:03 UTC
MEA: 00:00 UTC
Europe: 00:05 UTC
United States: 07:40 UTC
This maintenance is necessary to ensure continued performance and reliability of our systems.
Thank you for your understanding. We will update this page once the maintenance is complete.
May 21, 22:03 UTC
May 21, 2025
Resolved -
The issue affecting our upstream provider, which caused a temporary degradation in the Scan to Pay service in South Africa, has been resolved. Full functionality has been restored.
May 21, 22:35 UTC
May 21, 22:35 UTC
Investigating -
We are currently aware of an issue affecting our upstream provider, which may be causing a degradation in the Scan to Pay service in South Africa.
We recommend monitoring your error rates closely. If you notice a significant increase, please reach out to our support team by phone at +27 (0) 21 815 2898 or by email: support@entersekt.com . We may request relevant logs to assist in resolving the issue.
Thank you for your patience as we work with our upstream provider to restore full service to Scan to Pay in South Africa.
May 21, 19:52 UTC
We recommend monitoring your error rates closely. If you notice a significant increase, please reach out to our support team by phone at +27 (0) 21 815 2898 or by email: support@entersekt.com . We may request relevant logs to assist in resolving the issue.
Thank you for your patience as we work with our upstream provider to restore full service to Scan to Pay in South Africa.
May 21, 19:52 UTC
Postmortem -
Read details
May 21, 12:38 UTC
May 21, 12:38 UTC
Resolved -
The issue has been fixed.
May 21, 11:04 UTC
May 21, 11:04 UTC
Monitoring -
We are currently monitoring the transactions to see if it will stabilize.
May 21, 11:02 UTC
May 21, 11:02 UTC
Identified -
The issue has been identified: it was due to a maintenance work that caused the issue.
The maintenance work was stopped, and the problem went away.
May 21, 11:01 UTC
The maintenance work was stopped, and the problem went away.
May 21, 11:01 UTC
Update -
We are continuing to investigate this issue.
May 21, 10:49 UTC
May 21, 10:49 UTC
Investigating -
We are currently experiencing database issues, which are affecting transactions in production.
We are working to resolve this issue, and will provide more details shortly.
May 21, 10:49 UTC
We are working to resolve this issue, and will provide more details shortly.
May 21, 10:49 UTC
Resolved -
The issue has been resolved.
May 21, 05:57 UTC
May 21, 05:57 UTC
Monitoring -
The issue has been fixed, and is currently being monitored.
May 21, 05:56 UTC
May 21, 05:56 UTC
Identified -
The issue has been identified, and the fix is being implemented.
May 21, 05:56 UTC
May 21, 05:56 UTC
Update -
The issue has been identified after a call with developers.
May 21, 05:55 UTC
May 21, 05:55 UTC
Investigating -
Issuers may be experiencing an increased amount of transactions that are failing for the app-native channel.
Our team is working to identify the issue.
We will provide updates as more information becomes available.
May 21, 05:54 UTC
Our team is working to identify the issue.
We will provide updates as more information becomes available.
May 21, 05:54 UTC
May 20, 2025
Completed -
The scheduled maintenance has been completed.
May 20, 11:00 UTC
May 20, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 09:00 UTC
May 20, 09:00 UTC
Scheduled -
We will be performing routine system maintenance to upgrade our US hosted database infrastructure, ensuring continued reliability and performance. Maintenance is scheduled for Tuesday, May 20, 2025 during 09:00 AM – 11:00 AM UTC.
Expected Impact: No service disruption is anticipated during this maintenance window.
May 9, 15:39 UTC
Expected Impact: No service disruption is anticipated during this maintenance window.
May 9, 15:39 UTC
May 19, 2025
No incidents reported.
May 18, 2025
No incidents reported.
May 17, 2025
No incidents reported.
May 16, 2025
Resolved -
We are currently investigating a Distributed Denial of Service (DDoS) attack that is affecting our **ACS and MPI** services. Our engineering and security teams are actively working to mitigate the impact and restore normal operations.
Users may experience an increase in transactions resulting in statuses of U - Unavailable, Auth error, or Rejected due to a Distributed Denial of Service (DDoS) attack targeting our infrastructure.
We will provide updates as more information becomes available and as we implement mitigation strategies.
May 16, 08:01 UTC
Users may experience an increase in transactions resulting in statuses of U - Unavailable, Auth error, or Rejected due to a Distributed Denial of Service (DDoS) attack targeting our infrastructure.
We will provide updates as more information becomes available and as we implement mitigation strategies.
May 16, 08:01 UTC
May 15, 2025
No incidents reported.